Privacy Policy

Last updated: 16 June 2025

Hi! We’re Caro Monroy Career Coaching for Overseas Professionals (“Caro Monroy,” “we,” “us,” or “our”), and we care about your privacy. This policy explains how we collect, use, and store your personal information when you visit our website, use our services, or purchase any of our digital products like ebooks, workbooks, online courses, audiobooks, and coaching programs.

This Privacy Policy applies to all information collected through our website (www.caromonroy.com), connected platforms (like our booking, checkout,  or course delivery tools), and any contact you have with us via email, online forms, or offline.

1. What We Collect

When you interact with us, we may collect the following information:

• Contact Information: Your name, email address, phone number, and any info you share when filling out forms, signing up for a course, or booking a session.
• Purchase & Order Info: When you buy something, we collect your order details, delivery access, and transaction history.
• Payment Info: Payments are handled securely by trusted platforms like Stripe, PayPal, or ThriveCart. We don’t store your credit card details directly.
• Login Info: If you access the Skilled Migrant Academy Portal, we collect login credentials and track your activity to give you access to your purchases, downloadable content, session bookings, and course progress.
• Other Details: We may collect details like your industry, career goals, or survey responses to better tailor our services to your needs.

2. How We Use Your Info

We use the info you provide to:

• Deliver products and services you’ve purchased
• Respond to your questions and customer service requests
• Give you access to the Skilled Migrant Academy Portal, where you can manage purchases and book coaching sessions
• Send updates, promotions, or helpful content (if you’ve opted in)
• Improve our website, content, and offerings based on usage data and feedback including: Testimonials, videos you shared with us, and reviews.

3. Sharing Your Info

We don’t sell or rent your information to anyone. Sometimes we work with trusted third parties to help deliver our services like payment processors, email platforms, or tech support tools, but they can only use your data to perform their role.

If required by law or for legal reasons (like fraud prevention or a government request), we may disclose your info as needed.

4. Cookies & Tracking

We use cookies (small bits of data stored on your browser) to enhance your user experience and analyse how our site is used. You can disable cookies in your browser, but the site may not function properly.

We may use tools like Google Analytics, Facebook Pixel, and Vimeo tracking to understand what’s working and what’s not. These tools help us improve our offerings and promote relevant services.

5. Data Storage & Security

Your data is stored securely, and we take reasonable steps to protect it from misuse, interference, loss, or unauthorised access. That said, no system is completely immune, so we encourage you to take care when sharing personal details online.

6. Access & Updates

You can request access to the data we hold about you or ask us to update or delete it. Just email support@caromonroy.com and we’ll take care of it within a reasonable time frame.

You can also unsubscribe from our emails anytime by clicking the link at the bottom of any message.

7. Children’s Privacy

Our services are intended for adults 18+. We don’t knowingly collect personal information from children. If we learn that we’ve inadvertently collected data from someone under 18, we’ll delete it.

8. International Users

If you’re accessing our site from outside Australia, please be aware that your data may be processed in Australia or other countries where our service providers operate.

9. Trademarks and Intellectual Property

All content on our site including our trademarked Professional Brand Building™ program is the intellectual property of Caro Monroy. You may not copy, reproduce, or use this material for commercial purposes without our written consent.

10. Updates to This Policy

We may make changes to this Privacy Policy from time to time. Any updates will be posted here with the latest revision date. If you continue to use our site or services after changes are made, you’re agreeing to the updated policy.

Contact Us

If you have any questions, just reach out:

support@caromonroy.com

www.caromonroy.com

Thanks for trusting us with your information!