Terms of Use and Service

Last Updated: September 2026

Welcome to Caro Monroy.

These Terms of Use and Service (“Terms”) govern your use of the website www.caromonroy.com, the Skilled Migrant Academy, our digital resources, coaching services, programs and any other services provided by Empower Consulting Services Pty Ltd trading as Caro Monroy (“Caro Monroy”, “we”, “us” or “our”).

By accessing our Website, purchasing a program or service, creating an account, booking a coaching session, or otherwise using our Services, you agree to these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our Website or Services.

1. Our Services

We provide career coaching, professional development services, digital resources, courses, templates and related educational content.

Our services may include:

• Professional Brand Building®
• One-on-one coaching sessions
• Interview preparation
• Career strategy sessions
• Digital courses and resources
• Skilled Migrant Academy access
• Other career and professional development services offered from time to time

The specific inclusions of each service or program are those described on the relevant sales page, proposal, invoice or checkout page at the time of purchase.

2. Professional Brand Building® Program

Professional Brand Building® is a structured career coaching program that includes four one-on-one coaching sessions delivered online via Zoom, together with the resources and support described at the time of enrolment.

Program completion period

All four coaching sessions must be completed within six months from the date of the client’s first coaching session.

The six-month period does not begin on the date of purchase. It begins on the date the first coaching session takes place.

Any unused coaching sessions will automatically expire at the end of the six-month period and will no longer be available, except where otherwise required by law.

It is the client’s responsibility to book and complete their sessions within this period.

Any reminders we provide regarding outstanding sessions are provided as a courtesy and do not extend the six-month completion period.

There is currently no required timeframe within which the first coaching session must be booked following purchase.

3. Booking, Cancellation and Rescheduling

We ask clients to provide at least 24 hours’ notice if they need to cancel or reschedule a coaching session.

Where less than 24 hours’ notice is provided, the session may be treated as a used session.

We understand that unexpected circumstances can occur, and reasonable flexibility may be provided on a case-by-case basis at our discretion.

If a client does not attend a scheduled session and does not provide notice, the appointment will be considered a no-show and the session will be counted as used.

Repeated cancellations or rescheduling may also affect our ability to offer preferred appointment times.

4. Payments and Payment Plans

All prices are displayed in Australian Dollars (AUD) unless otherwise stated.

Payment must be made in accordance with the payment terms shown at the time of purchase.

Where a client chooses a payment plan, the client agrees to pay all instalments included in that payment plan.

Choosing not to continue with the program, failing to book remaining sessions, failing to attend sessions or otherwise deciding not to complete the program does not automatically cancel the client’s remaining payment obligations.

Any outstanding instalments will remain payable in accordance with the agreed payment schedule, subject to any rights the client may have under Australian Consumer Law.

Clients are responsible for ensuring that valid payment information is maintained for scheduled instalments.

5. Refunds and Change of Mind

We do not provide refunds where a client:

• changes their mind;
• decides not to continue with a program;
• does not complete the program;
• does not use all available sessions;
• does not access available digital resources;
• experiences a change in personal circumstances that does not give rise to a legal entitlement to a refund.

This does not exclude or limit any rights or remedies available under the Australian Consumer Law that cannot lawfully be excluded.

Where Australian Consumer Law provides a right to a remedy, we will comply with those obligations.

6. Non-Transferability

Purchases are personal to the individual client.

Programs, coaching sessions, digital resources, account access and other services cannot be transferred, assigned, gifted, resold or provided to another person unless we expressly agree otherwise in writing.

7. Skilled Migrant Academy Access

Clients who purchase eligible services may receive access to the Skilled Migrant Academy.

Access to the Skilled Migrant Academy and its digital resources will remain available for as long as the platform and the relevant resources remain available.

This does not constitute a promise of lifetime access.

We may update, replace, reorganise or discontinue parts of the platform or particular resources from time to time.

Expiry of the six-month Professional Brand Building® coaching period does not automatically terminate a client’s Skilled Migrant Academy access.

8. Intellectual Property

Unless otherwise stated, all content made available through our Website, coaching programs, Skilled Migrant Academy and Services is owned by or licensed to Caro Monroy and is protected by applicable intellectual property laws.

This includes, without limitation:

• workbooks;
• templates;
• frameworks;
• methodologies;
• videos;
• presentations;
• exercises;
• checklists;
• guides;
• written materials;
• coaching tools;
• course content;
• downloadable resources;
• session resources;
• graphics and branding.

Clients receive a limited, personal, non-exclusive and non-transferable right to use these materials for their own personal and professional development.

Clients must not, without our prior written permission:

• copy or substantially reproduce our materials;
• distribute them to another person;
• share them with colleagues, friends, clients or other third parties;
• publish them online;
• upload them to shared or public platforms;
• sell, sublicense or commercially exploit them;
• modify them for redistribution;
• present them as their own work;
• use our materials to create competing products, programs or services;
• provide another person with access to resources purchased for their individual use.

Downloading a resource for your own personal use does not transfer ownership of that resource or any associated intellectual property rights.

Professional Brand Building® and any associated proprietary frameworks, content and branding remain the intellectual property of their respective owner.

9. Confidential and Proprietary Program Materials

Certain materials provided through our coaching services are proprietary and may also contain confidential information relating to our methods, frameworks, processes and program delivery.

Clients agree to treat these materials as confidential and not to disclose, reproduce or distribute them to third parties except with our prior written consent.

This obligation continues after a client has completed or stopped participating in a program.

10. Coaching Session Recordings

Where appropriate, coaching sessions may be recorded by us for the purpose of creating an audio recording for the client.

We will seek the client’s consent before recording a session.

Where a session is recorded, the client may receive an audio-only copy for their personal use.

Any recording provided to the client:

• is confidential;
• is for the client’s personal use only;
• must not be published, distributed, forwarded or shared with another person;
• must not be used commercially;
• must not be uploaded publicly or made available to third parties without our prior written permission.

Clients may not independently record, screen-record, video-record or audio-record coaching sessions unless they have received our prior written permission.

Original session recordings retained by us will generally be deleted within 60 days following the session, where reasonably practicable and subject to any legal or operational requirement to retain them for a longer period.

Our handling of recordings and personal information is also subject to our Privacy Policy.

11. Nature of Coaching

Our Services are designed to provide career coaching, education, guidance, tools and professional development support.

Coaching is a collaborative process and results depend on many factors, including the client’s actions, experience, circumstances, market conditions and implementation of the strategies discussed.

We do not guarantee:

• employment;
• interviews;
• salary increases;
• promotions;
• sponsorship;
• visa outcomes;
• migration outcomes;
• specific career results;
• results within a particular timeframe.

Testimonials, case studies and success stories represent the experiences of individual clients and should not be interpreted as a guarantee that another client will achieve the same results.

12. Migration and Visa Information

From time to time, migration, visa or sponsorship pathways may arise as part of a broader career discussion.

Unless expressly stated otherwise, we are not providing immigration or migration advice.

Any discussion regarding visa options, sponsorship or migration pathways is general in nature and is not a substitute for advice from a registered migration agent, immigration lawyer or other appropriately qualified professional.

Clients are responsible for obtaining appropriate migration advice before making decisions relating to visas, migration status or immigration strategy.

13. Client Responsibility

Coaching requires active participation by the client.

Clients remain responsible for their own career decisions, applications, communications, representations to employers and other professional decisions.

Clients are responsible for reviewing and approving any résumé, cover letter, LinkedIn content, application document or other material before submitting or publishing it.

We encourage clients to ensure that all information supplied to employers, recruiters, government bodies and other third parties is accurate and truthful.

14. Accounts and Platform Use

Where you create an account, you agree to provide accurate information and take reasonable steps to protect your login credentials.

You are responsible for activities undertaken through your account.

Access to our Website, platforms and Services must not be used:

• unlawfully;
• fraudulently;
• to interfere with our systems;
• to infringe the rights of another person;
• to distribute harmful software or spam;
• to harass or abuse others.

We may restrict access where reasonably necessary to protect our business, platforms, intellectual property, clients or community.

15. Respectful Conduct

We aim to provide a respectful, inclusive and professional environment.

We may discontinue or refuse to continue providing Services where a client engages in threatening, abusive, discriminatory, harassing or seriously inappropriate conduct toward us or others.

Where this occurs, any financial consequences will be considered in accordance with the circumstances, these Terms and applicable consumer law.

16. Third-Party Platforms and Services

We may use third-party services to deliver parts of our Services, including platforms for:

• video conferencing;
• payment processing;
• email communication;
• online course delivery;
• booking systems;
• document sharing.

We are not responsible for outages, errors or other issues caused by third-party platforms outside our reasonable control.

Your use of third-party services may also be subject to the provider’s own terms and privacy policies.

17. Website Availability

We aim to maintain reliable access to our Website and online resources but cannot guarantee uninterrupted or error-free availability.

From time to time, access may be interrupted due to maintenance, software updates, technical issues, third-party outages or matters outside our reasonable control.

18. Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.

To the maximum extent permitted by law, we are not responsible for indirect, incidental or consequential loss arising from decisions made by a client following coaching, educational content or other general information provided through our Services.

Clients remain responsible for their own professional, financial, migration and career decisions.

Where our liability can lawfully be limited, our liability will be limited to the remedies permitted under applicable law.

19. Privacy

We collect, store and use personal information in accordance with our Privacy Policy.

Because coaching may involve discussion of employment history, career goals and other personal or professional information, clients should review our Privacy Policy before using our Services.

Information shared within coaching sessions will be handled confidentially, subject to legal obligations and the circumstances outlined in our Privacy Policy.

20. Updates to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices or legal obligations.

The current version will be published on our Website together with the date it was last updated.

Changes will generally apply prospectively.

Where a material change affects an existing purchased service, we will not retrospectively remove rights already agreed with the client unless permitted or required by law.

21. Governing Law

These Terms are governed by the laws of Western Australia, Australia.

Any dispute relating to these Terms or our Services will be subject to the jurisdiction of the courts and tribunals of Western Australia, subject to any rights a consumer may have under applicable consumer protection legislation.

22. Contact Us

If you have questions regarding these Terms or your Services, please contact:

Caro Monroy
Empower Consulting Services Pty Ltd
Trading as Caro Monroy
Email: support@caromonroy.com
Website: www.caromonroy.com